🔐 Military-Grade Encryption
All data transmission uses AES-256 encryption (HTTPS/TLS 1.3). Sensitive information is encrypted both in transit and at rest.
❄️ Cold Storage Security
95% of customer cryptocurrencies are stored in offline cold wallets, completely isolated from the internet and inaccessible to unauthorized parties.
🛡️ Comprehensive Insurance
All customer deposits covered by our insurance fund. In case of security breach, 100% coverage of verified losses.
🔍 Continuous Monitoring
24/7 automated security monitoring, intrusion detection systems, and real-time threat analysis using machine learning.
🌐 DDoS Protection
Enterprise-level DDoS mitigation through CloudFlare Enterprise. Protects against volumetric and application-layer attacks.
✓ Security Audits
Quarterly third-party security audits and annual penetration testing by certified security professionals.
Regulatory Compliance
CryptoThailand operates under the full supervision and regulation of Thailand's Securities and Exchange Commission (SEC Thailand). We maintain the highest standards of compliance with Thai financial laws and regulations.
Thai Regulatory Framework
- Licensed Digital Asset Exchange under Thai SEC oversight
- Full compliance with Foreign Exchange Act B.E. 2508 (1965)
- Adherence to Anti-Money Laundering (AML) Act B.E. 2542 (1999)
- Complete Know Your Customer (KYC) verification procedures
- Regular regulatory reporting and compliance audits
- Bank of Thailand coordination for cross-border payments
International Compliance Standards
- FATF (Financial Action Task Force) AML/CFT recommendations compliance
- EU GDPR principles for data protection
- ISO 27001 Information Security Management
- PCI DSS Level 1 compliance for payment processing
- SOC 2 Type II certification (audited annually)
Our Compliance Certifications
SEC Thailand Licensed
AML/CFT Compliant
GDPR Compliant
ISO 27001 Certified
PCI DSS Level 1
SOC 2 Type II
Data Protection & Privacy
We strictly comply with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) and international data protection standards.
Data Protection Measures
- Role-based access control (RBAC) for all staff members
- Multi-factor authentication (MFA) enforcement for employees
- Encrypted backups stored in secure, redundant facilities
- Regular data security audits and vulnerability assessments
- Strict employee training on data protection protocols
- 30-day incident response SLA for data breaches
Your Privacy Rights
Under Thai PDPA, you have the right to:
- Access your personal data at any time
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Restrict data processing for specific purposes
- Obtain your data in a portable format
- Object to specific types of data processing
For privacy inquiries, contact our Data Protection Officer at dpo@cryptothailand.com
Security Incident Response
We maintain comprehensive incident response procedures to handle any security incidents swiftly and transparently.
Our Incident Response Protocol
Immediate Detection & Containment
Upon detection, we immediately contain the incident and prevent further unauthorized access. Incident response team is activated within minutes.
Investigation & Assessment
Full forensic analysis within 24 hours to determine scope, impact, and affected users. All findings are documented.
User Notification
All affected users are notified within 72 hours with details of the incident, impact assessment, and remediation steps.
Regulatory Reporting
We report significant incidents to Thai SEC and relevant authorities within required timeframes as mandated by law.
Remediation & Prevention
Implementation of preventive measures and system hardening to prevent recurrence. Complete incident report delivered to affected parties.
Security Best Practices for Users
While we provide enterprise-grade security, user account security is equally important. Follow these best practices:
Account Security
- Enable two-factor authentication (2FA) on your account immediately
- Use a strong, unique password (16+ characters with mixed case, numbers, symbols)
- Never share your password or 2FA codes with anyone
- Update your password every 90 days
- Use a password manager to store your credentials securely
Device Security
- Keep your operating system and applications updated
- Use reputable antivirus and anti-malware software
- Use a VPN on public WiFi networks
- Avoid accessing your account on public or shared computers
- Enable firewall protection on your personal devices
Phishing Prevention
- Always verify the URL before entering sensitive information
- Never click links in unsolicited emails from unknown senders
- Be wary of requests to "verify" account information
- Report suspicious emails to security@cryptothailand.com
- Bookmark our official website and use it directly
Audit & Attestation
We maintain transparency through regular independent audits and security certifications.
Recent Audits & Certifications
Q4 2024 - SOC 2 Type II Audit
Annual Security, Availability, Processing Integrity, Confidentiality, and Privacy audit completed by Big Four accounting firm. Result: Full Compliance
Q3 2024 - Penetration Testing
Comprehensive external penetration test performed by certified security firm. 98% vulnerability remediation rate achieved.
Q2 2024 - SEC Thailand Examination
Regulatory compliance examination by SEC Thailand completed with zero critical findings. Full licensing maintained.
Q1 2024 - ISO 27001 Recertification
Annual ISO 27001 recertification completed. Information Security Management System fully validated.
Vulnerability Disclosure Program
We take security research seriously. If you discover a security vulnerability, please report it responsibly:
- Email security@cryptothailand.com with vulnerability details
- Include proof of concept where applicable
- Do not publicly disclose the vulnerability until we've had 90 days to fix it
- Eligible researchers may receive bug bounty rewards
We appreciate responsible disclosure and will acknowledge all submissions within 24 hours.
Contact Information
For security-related inquiries:
- Security Issues: security@cryptothailand.com
- Compliance Questions: compliance@cryptothailand.com
- Data Protection: dpo@cryptothailand.com
- General Inquiries: support@cryptothailand.com